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Refund Policy
Refund Policy for Yokoli Online Shopping Mall
At Yokoli.com, we strive to provide high-quality products and exceptional customer service. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the procedures and guidelines for requesting and processing refunds.
1. Eligibility for Refunds
1.1 To be eligible for a refund, you must have made a purchase on Yokoli.com.
1.2 Refunds are available for products that meet specific criteria, as outlined in this policy.
2. Refund Requests
2.1 To request a refund, please contact our customer support team within a specified timeline of receiving your order.
2.2 The refund request must include detailed information about the product, order number, and the reason for the refund.
2.3 Our customer support team will review the request and provide instructions on the next steps.
3. Refund Criteria
3.1 Products eligible for a refund must be in their original condition and packaging, unused, and free from any damage or signs of wear.
3.2 Refunds may not be granted for certain types of products, such as perishable goods, personalized items, or digital downloads, unless the product is faulty or not as described.
3.3 The eligibility for a partial or full refund may vary depending on the product category and specific circumstances.
4. Refund Processing
4.1 Once your refund request is approved, we will initiate the refund process.
4.2 Refunds will be issued using the original payment method used for the purchase.
4.3 The time it takes for the refund to be processed and reflected in your account may vary depending on the payment provider and your location.
5. Non-Refundable Items and Costs
5.1 Certain items or costs are non-refundable, such as shipping fees, gift wrappers, or any additional services purchased along with the product.
5.2 If you received a discounted or promotional price on your original purchase, the refund amount may exclude the discounted portion.
6. Exchanges and Store Credit
6.1 Depending on the circumstances, we may offer an exchange or store credit as an alternative to a refund.
6.2 Exchanges may be subject to product availability and any price differences.
6.3 Store credit can be used towards future purchases on Yokoli.com and may have specific terms and expiration dates.
7. Unsuccessful Deliveries and Returns
7.1 If a product is returned to us due to an unsuccessful delivery attempt or incorrect shipping information provided by you, we will contact you to arrange for re-delivery or provide a refund minus any applicable shipping fees.
8. Modifications to the Refund Policy
8.1 We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on Yokoli.com.
9. Contact Us
9.1 If you have any questions or concerns regarding our Refund Policy, please reach out to our customer support team at [[email protected]]. We are here to assist you
